1. Eligibility for Return
Only used equipment purchased directly from Koenig Equipment qualifies for return consideration.
Return requests must be submitted within 7 calendar days of delivery.
Returned equipment must be in the same condition as delivered, without additional wear, damage, or modifications.
2. Inspection RequirementCustomers are encouraged to thoroughly inspect equipment upon receipt.
If equipment is materially different from the sales agreement, including undisclosed major defects, notify Koenig Equipment immediately with supporting documentation such as photos, videos, or inspection reports.
3. Return Approval & FreightAll returns require prior written authorization from Koenig Equipment. Unauthorized returns will not be accepted.
Customer pays return freight for all returns.
4. Parts ReturnsStocked parts may be returned free of charge up to 30 days after purchase; after 30 days, a charge of 15% will be deducted from the credit.
Special order parts returned within 30 days are subject to a 20% restocking charge; no credit will be issued for special order parts returned after 30 days.
5. Non-Returnable EquipmentEquipment sold “as-is” or “final sale” is not eligible for return.
Machinery that has been operated extensively or altered after delivery will not be accepted for return.
Contact UsFor questions regarding return authorizations, shipping, or to initiate a return request, please contact your
Koenig Equipment store. Our team will be happy to assist with your inquiry and provide further guidance on the return process.